Raise a concern (member of the public)

Your rights as a consumer of health services

The Health and Disability Commissioner (HDC) Code of Rights outlines your rights as a consumer of health services. The HDC has recently released videos that explain these and they can be found here. 

Before making a complaint

If you are unhappy with the quality of a practitioner’s service or conduct, your first option might be discussing the matter directly with the practitioner or the relevant practice or hospital. If you feel this is not appropriate, or doing so does not resolve the issue, you may wish to consider contacting the Nationwide Health and Disability Advocacy Service (the Advocacy Service) for advice. You can contact the Advocacy Service via their website or by calling 0800 555 050.

Hei whakaaraara (E ngā iwi katoa)

I mua rawa i te whakaaraara

Kei te pouri tō ngakau i ngā mātanga ratonga tangata, ka pa ki wā ratou kaupapa mahi ā, ka pa ki to rātou ake whakarite ā tangata. Ko te Kaupapa tuatahi mena ka pa tenei āhuatanga kia koe me whakatau atu koe ki ngā Matanga a, ki te hohipera.Ka kore ka ea au nei pouritanga me whakapa atu ki te  Pokaitahi Hauora me Haua  ratonga (Matanga Ratonga  )  hei arahi. Ka taea e koe te whakapa atu I te Matanga Ratonga paetukutuku a, waea 080055505.

Complaints to the Medical Radiation Technologists Board (the Board)

You can make a complaint directly to the Board.  If you notify us directly, we are required by law to refer your notification directly to the Health and Disability Commissioner (HDC).

If you notify the HDC directly and they start a formal investigation, they will advise the Board, and we will determine whether to begin our process alongside theirs.

The Board is unable to act on any anonymous complaints.

To get in touch please email pro-standards@medsci.co.nz

Kōamuamu ki te Te Poari Hanangu Iraruke (Poari)     

 Ka taea te Kōamuamu ki te Poari. Ka tuku whakapa kia rātou tō tika, ko te ture ka tuku ratou I au nei amuamu ki te Komihana Hauora Kopakopa (HDC).

Ka whakapa atu ki te HDC me hangai tonu katahi,  ngā whakawa ka timata te whakamohio atu I te Poari mai era ka whaia atu kia tapiri atu.

Kaore ka taea e te Poari te whai mana mena he murere noa te Koamuamu.

Complaints to the HDC

You can make a notification directly to the HDC. The HDC’s role is to promote and protect your rights as set out in the Code of Health and Disability Services Consumers’ Rights (The Code).

The HDC tries to resolve notifications fairly and quickly. If they decide the Code has been breached, the HDC may require the practitioner to make changes to the way they practise. The HDC may also refer the matter to the Board.

You can contact the HDC via their website or by calling 0800 112 233.

Kōamuamu ki HDC

 Ka taea te tuku whakatau wā hangai ki HDC ko te mahi a HDC he manaaki, he tautoko ia koe aha koa he aha ko te tikanga o te Uhingaro Hauora Mātanga Komihana (Uhingaro)

 Ko tā HDC he whakarite whakatika i ngā Kaupapa kia hangai otira, ka kore e whai  te Uhingaro ka taea e te HDC  te whakapa atu ki te Matanga kia whakatika ka kore ka kawea tenei ki te  Poari.